Order Issues

Please follow these quick steps to edit your existing order. The is the only way to edit your order.

Charged For A Canceled Order?If your order was cancelled by us or yourself, but you still see a charge for it on your statement, rest assured the charge will be removed. Keep in mind the following issues.  Check That Your Order Is CanceledFirst...

You may not have items missing. Here are some points to check if you do, and what to do in that case.

Reordering Is Easy!  To help save yourself time, you can use the "Reorder" button.  See below for details.  Reordering can also be used as a way to make modifications to an order you placed.  See the FAQ answer on the best way to...

Returning An Item  If you have issues with any items, please contact us as soon as you know about it.  Return requests made after 30 days, or many months after purchase will be more of a challenge to process, so please do so as soon as possible...

Brand Catalogues  We carry an array of balloon and balloon accessory brands. We do not offer print copies of balloon catalogues.  Click one of the brands below to be directed to their own catalogues or product line.  Mylar (Foil...

Out Of Stock ItemsOut Of StockNotify MeBefore Your Order Was Placed  If a product is out of stock, you will not be able to add it to to your cart. As you can see ...

Extra charges on your statement  If you notice extra charges on your credit card or payment processor statement, read these reasons why that may be.An Authorized HoldSome credit card companies or payment processors issue what is called an authorized...

Credit card keeps declining!  Double check you have not exceeded your credit card limit. Make sure that the billing address you entered matches the address associated with the credit card you are using. Even if you entered the correct address...

Canceling An OrderAfter Hours Sign into Balloons Online, and go to My Account > My Orders > Cancel Order. If you don't see "My Account" then click on your name in the top left corner. You will be asked to leave a reason why you are cancelling...

What To Do With A Late or Lost PackageLate or lost packages can be stressful for you, so below are some points that will help in the meantime.Reasons Package Is Late or Lost Delays with the courier can happen.  Normally it is just...

How do I get notified when an product becomes available?  Keep in mind that due to recent demand and sometimes lack of resources, manufacturers are working hard to constantly put out new stock.  However, sometimes we can't order as much as...

WishlistsWishlists have many uses to help you stay organized and efficient!Watch this helpful video on wishlists0:00 Creating a wish list from the wish list page 1:21 Creating a wish list when browsing balloons 1:57 Custom carts/shopping bags for recurring...

Shipping Dates & RatesThe only way to figure out when your package is estimated to arrive, and how much it will cost, is to proceed with your order and fill out the complete shipping address and information.  Once this has been inputted, you...

Shipping Costs  Keep in mind that we do cover (absorb) part of the actual shipping costs that the courier charges to us.  This allows us to offer you the best rates on shipping no matter where you are. Shipping is calculated by the following...

Restock Dates  The expected restock date can be found on the respective product page. If there is no restock date listed, then there is no current inbound shipment expected, and we don't know when it will be back in stock. Once we know the restock...